Contact Us

This is the page to use if you want to reach the people who write and maintain Non Gamstop Casinos. Email us at [email protected] and tell us what you need: a correction to a review, a question about how a welcome bonus actually works, a report on a slow withdrawal, or a general query about the sites we cover. We read everything that arrives, and messages about factual errors go to the top of the queue.

One thing to be clear about before you write: we are an independent comparison and review publisher, not a casino, not a payment processor and not a regulator. We cannot open, close, verify or credit an account for you, we cannot release a withheld balance, and we cannot act as an arbitrator in a dispute. What we can do is explain the terms, point you to the right complaints route, and correct our pages where we have got something wrong.

What to include so we can actually help

Vague messages get vague answers. If your query concerns a specific operator, a few details make the difference between a one-line reply and a useful one.

1. The casino name as it appears on the site, and the page of ours you were reading.
2. What you were told, and where — bonus terms page, live chat transcript, email confirmation.
3. Dates, in UK format (for example 14/09/2026), and amounts in the currency your account is held in.
4. What stage things reached: deposit made, bonus claimed, wagering completed, withdrawal requested, documents submitted.
5. Whether you have already used the operator's own complaints procedure, and what came back.

Please do not send us passwords, full card numbers, copies of your passport or driving licence, or bank statements. We never need them, and no legitimate publisher will ask you for them.

The queries we get most, and the honest answer to each

What you're writing about	What we can do
A bonus term you can't parse — wagering, max bet, cashout cap	Explain how it works in plain English and check what the operator currently publishes
A withdrawal that has stalled during verification	Explain typical KYC and source-of-funds steps and point you to the operator's complaints route and any listed ADR
An offer on our page that no longer matches the casino's site	Re-check and update or remove it — this is the single most useful thing you can send us
A request to be added, ranked higher or have criticism removed	Consider a listing on editorial merit; ranking and criticism are not for sale
You want to stop gambling	Point you to GAMSTOP, GamCare and blocking tools — see the section below

Where commercial relationships fit in

Some of the links on Non Gamstop Casinos are commercial, and the publisher may earn a commission if you open an account through one. That funds the research. It does not decide who appears, in what order, or what we say about them — the same limitations get written up whether a site pays us or not. If you think a page reads like an advert rather than a review, say so in your email and quote the line. We would rather hear it from you than not hear it.

Commercial enquiries — affiliate managers, operators, media buyers — use the same address. Please put the brand name in the subject line. We will not agree to remove documented drawbacks, publish supplied copy as editorial, or guarantee a position.

Questions about specific casinos we list

Most reader mail concerns the newer arrivals on our top list. Here is the background we would give before answering, for the three we are asked about most, with the headline offer exactly as the operator advertises it and the caveats that sit alongside.

Betmica

Our highest-ranked entry at an editorial 10.0, and the one that generates the most bonus questions — largely because the advertised welcome offer of 570% up to £5,700 plus 270 free spins is a headline figure, not a sum anyone is likely to receive. Reaching the top of a percentage match on that scale requires a deposit most readers will never make, and the free spins are usually released in daily tranches on named slots rather than all at once. New-account only, minimum deposit applies, wagering applies to bonus funds and spin winnings, and maximum-bet-while-bonus-active rules will be enforced. The limitation worth stating plainly: a headline that large invites you to judge the site on the number instead of the terms, and the terms are where the value actually sits. Check the wagering multiple, the expiry window and any cap on what a bonus can pay out before you deposit anything.

Kikibet

Rated 9.9, and a frequent subject of currency questions. The advertised 350% up to £5,555 with 300 free spins is quoted in pounds, which matters: where a site runs your balance in euros or another base currency, deposits and withdrawals pass through a conversion and the rate is set by the operator or your card issuer, not by us. Ask before you fund the account whether a GBP wallet is available to you. The limitation: a sterling headline does not on its own prove sterling accounts, and readers have been caught by the gap between the two. Standard new-player conditions, minimum deposit and wagering apply.

Betninja

Also 9.9, and the one we point people to when the multi-thousand headline figures feel unreal. The offer is a flatter £1,000 bonus with 100 free spins for all new players — a smaller ceiling, which in practice means the deposit needed to use a meaningful share of it is smaller too. Wagering requirements, qualifying-deposit minimums and time limits still apply, and free-spin winnings are usually capped and subject to their own playthrough. The limitation: a modest headline is not automatically a better deal. A £1,000 offer at a high wagering multiple with a low cashout cap can be worth less than a larger one at fair terms, so compare the conditions rather than the number.

The rest of the list — WinnerIsland, Zombillion, Smash Casino, Nightluck, CoinPoker, Rivo and Daytonaspin — is covered in more depth on our main guide to non GamStop casinos. Offers change without notice, so treat every figure on our pages as correct at the date shown and verify on the operator's own terms page before depositing.

Money questions we can answer generally

We cannot see your account, but we can tell you how the mechanics usually work at sites outside the GB licensing system, so you know what to ask.

• Cost of entry. Reading our pages costs nothing. Playing costs whatever you deposit — and a bonus never makes that stake risk-free, because your own money funds the qualifying deposit.
• Minimum deposits. Typically set per payment method and per promotion; a bonus may need a higher minimum than the account does.
• Debit cards. Widely offered, usually instant in, but some UK issuers decline gambling transactions to unlicensed sites. Credit cards are banned for gambling in Great Britain.
• Bank transfers. Generally the slowest route in and out, often a working day or more, and sometimes the only option above a certain withdrawal size.
• E-wallets. Often the fastest payout method where supported. PayPal availability at offshore sites cannot be assumed — check the cashier before you register rather than after.
• Cryptocurrency. Offered by some operators, including poker-first sites. Fast, but the value moves, network fees apply, and there is no chargeback.
• Fees and conversion. The operator may charge nothing while your bank charges a non-sterling transaction fee. Ask who bears the conversion cost on both the deposit and the withdrawal.
• Withdrawal timing and limits. Expect an internal review period before funds are sent, plus daily, weekly or monthly caps. Large wins are often paid in instalments.
• Verification. KYC identity checks are normal. Source-of-funds requests are also normal above certain thresholds, and refusing them will stop a payout. Submit documents early, not when you are waiting on money.

What these sites offer, in case your question is about the games

Enquiries about content usually break down the same way. Slots are the bulk of any non GamStop lobby, spanning low-volatility titles that pay small and often, high-volatility ones that do the opposite, and progressive jackpots where a pooled prize grows across many players. Published RTP figures describe long-run averages across millions of spins, not your session, and the same game can ship at different RTP settings depending on the operator — worth checking in the game info panel. Table games cover blackjack, roulette and baccarat in both software and live-dealer form, with live rooms streamed from studios and running to fixed table limits. Nearly all of it is built for mobile browsers now, though older jackpot titles can be the exception. Which software providers appear is the quickest way to judge a new lobby: recognisable studios are independently tested, unfamiliar ones may not be.

The sportsbook side

Most of the operators we list run a sportsbook alongside the casino, and several share a single wallet across both — which matters, because a casino bonus can sometimes restrict betting until wagering clears. Sportsbooks typically cover pre-match and in-play markets, accumulators, bet builders, cash-out and a growing esports section. Free bets carry minimum qualifying odds, commonly around 1.80 in decimal terms, and the stake is usually not returned with the winnings. If your question is about a sports promotion rather than a casino one, say so — the rules differ even within the same account.

Regulation, eligibility and the limits of what we do

You must be 18 or over to gamble, and our content is written for adults in the UK. GAMSTOP is the free national self-exclusion scheme for online gambling operators licensed by the UK Gambling Commission to serve Great Britain; you register once, choose a period of six months, one year or five years, and those operators must not let you access your accounts for that time. Sites that are not licensed by the Commission are not connected to GAMSTOP, which is exactly why a self-exclusion does not reach them.

That gap has consequences you should weigh before contacting an operator, let alone depositing with one. Casinos licensed elsewhere — Curaçao is the most common — operate under different rules on dispute resolution, advertising and player funds. Accepting British customers is not the same thing as being authorised to serve Great Britain, and we will not tell you a site is completely safe or that any withdrawal is guaranteed. Our terms and conditions set out the basis on which we publish, and who we are explains how the site is run.

If the reason you are writing is that gambling has stopped being fun

Say so, and we will answer without a sales pitch. Practical routes that do not involve us: register with GAMSTOP to block GB-licensed sites; install blocking software on your phone and computer to cover the ones GAMSTOP cannot reach; ask your bank to switch on its gambling block; set deposit and loss limits before you play rather than after; and contact GamCare, which runs the National Gambling Helpline free and around the clock. Our responsible gambling page collects this in one place. Gambling is not a way to make money or fix a financial problem, and we will never write about it as though it were.

How we assess the sites we list, in short

Since a fair share of contact mail asks why one casino outranks another: our ratings are editorial judgements from desk research, not customer review scores, and we have not deposited, played or withdrawn at any operator. We look at published bonus terms and how clearly they are written, wagering multiples and cashout caps, stated payment methods and whether sterling is genuinely supported, published withdrawal limits and timeframes, licensing and ownership disclosure, the breadth of the game lobby and the identifiability of its providers, and how reachable support is. Advertised speeds are reported as advertised, never as measured. Commission does not buy position, and a paying operator that changes its terms for the worse gets written up accordingly.

Getting a reply

Write to [email protected] with a clear subject line — "correction", "bonus terms", "withdrawal", "commercial" all help. Corrections are the fastest to get a response because they change the site. If you are chasing an operator rather than us, go through its own complaints procedure first and keep every reference number; that record is what any later escalation will rest on. And if all you want is a second opinion on whether a bonus is worth claiming, send the terms over. That is a question we are happy to answer.